Terms of service
Adam Byatt Restaurants
Last updated: 13 October 2026
1. About These Terms
These Terms of Service (“Terms”) govern your use of the Adam Byatt Restaurants website and any purchases made through our online shop (the “Website”).
The Website is operated by [Um-breller Ltd], a company registered in England and Wales with its registered office at [55 Orlando road, SW40LD] (“we”, “us” or “our”).
By accessing the Website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
If you have any questions about these Terms, please contact us using the details provided in Section 14.
2. Our Products and Services
The Website may offer a range of products and services associated with Adam Byatt Restaurants, including:
- Restaurant gift vouchers and dining experiences.
- Merchandise and other retail products.
- Special dining events and experiences.
- Restaurant-related products, services and packages.
All products and services are subject to availability. We reserve the right to amend, suspend or withdraw any product or service at any time.
We aim to ensure that all product descriptions, images, prices and other information on the Website are accurate. However, images are for illustrative purposes only, and minor variations may occur.
3. Eligibility and Use of the Website
You must be at least 18 years old, or have the permission of a parent or legal guardian, to make purchases through the Website where permitted by law.
You agree to use the Website lawfully and not to:
- Use it for fraudulent, misleading or unlawful purposes.
- Interfere with the Website's security or operation.
- Attempt to gain unauthorised access to our systems or other users' information.
- Copy, reproduce or commercially exploit Website content without our prior written permission.
We reserve the right to restrict or suspend access to the Website where we reasonably believe these Terms have been breached.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected products or services in accordance with these Terms.
After placing an order, you should receive an acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and us is formed when we confirm acceptance of your order, normally by sending an order confirmation email.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product or service is unavailable.
- There is an obvious pricing or description error.
- We suspect fraudulent or unauthorised activity.
- We are unable to process payment.
If we cancel an order after payment has been taken, we will refund any amount due to you using the original payment method, unless otherwise agreed.
5. Prices and Payment
All prices will be displayed on the Website. Unless expressly stated otherwise, prices are in pounds sterling (£) and include VAT where applicable.
Any delivery charges or additional fees will be displayed before you complete your purchase.
Payment must be made using the payment methods offered at checkout. We may use third-party payment providers to process transactions. Your payment details will be handled in accordance with the applicable payment provider's terms and our Privacy Policy.
We reserve the right to correct pricing errors before accepting an order. If an error affects an order you have placed, we will contact you and give you the opportunity to proceed at the correct price or cancel the order for a refund.
6. Gift Vouchers
Gift vouchers may be purchased through the Website and redeemed at the restaurant or restaurants specified in the relevant voucher description.
Unless otherwise stated on the voucher or product page:
- The voucher's value, permitted use and any applicable restrictions will be specified at the time of purchase.
- The expiry date and redemption conditions will be stated on the voucher or accompanying information.
- Vouchers must be presented or redeemed in accordance with the instructions provided.
- Vouchers cannot be exchanged for cash, except where required by law.
- Lost, stolen or unauthorisedly used vouchers may not be replaced or refunded, subject to applicable law.
Gift vouchers cannot be used in conjunction with other offers or promotions unless expressly stated.
Where a voucher is for a specific restaurant, experience or menu, it is subject to that restaurant's availability and applicable booking conditions. Advance reservations may be required.
We will honour valid vouchers in accordance with the terms that applied when they were purchased, subject to applicable law.
7. Restaurant Experiences and Bookings
Where the Website offers dining experiences, special events or restaurant packages, the relevant product page will specify what is included in the purchase.
Purchasing an experience or voucher does not necessarily constitute a confirmed restaurant reservation. Unless expressly stated otherwise, customers must contact the relevant restaurant or use the designated booking system to arrange a date and time.
Bookings are subject to availability and any specific conditions notified at the time of purchase or booking.
Customers should inform the relevant restaurant of any dietary requirements, allergies or accessibility needs when making a reservation. While we will make reasonable efforts to accommodate such requests, we cannot guarantee that every requirement can be met. Please contact the restaurant in advance to discuss serious allergies or specific dietary needs.
We reserve the right to make reasonable changes to menus, ingredients, experiences or event arrangements where necessary, including due to seasonal availability, supplier changes or circumstances beyond our control.
If we cancel a prepaid experience or event, we will contact you and provide an appropriate refund or alternative arrangement, in accordance with applicable law and the terms of the purchase.
8. Physical Products, Delivery and Risk
Where physical products are available for purchase, delivery options, estimated delivery times and applicable charges will be displayed at checkout.
We will make reasonable efforts to deliver products within the stated timeframe. Delivery dates are estimates unless expressly guaranteed.
You are responsible for providing a complete and accurate delivery address. We cannot be responsible for delays or failed deliveries resulting from incorrect information supplied by you, subject to your statutory rights.
Risk in physical goods passes to you when you, or a person nominated by you, takes physical possession of them, except where applicable law provides otherwise.
Ownership of physical goods passes to you once we have received full payment and the goods have been delivered, subject to applicable law.
If a product arrives damaged, defective or incorrect, please contact us promptly with your order details and supporting photographs where appropriate. Your statutory rights remain unaffected.
9. Promotions and Offers
From time to time, we may offer promotions, discounts or special packages through the Website.
Unless otherwise stated, promotions:
- Are subject to availability and any specific offer conditions.
- Cannot be exchanged for cash.
- Cannot be combined with other offers unless expressly permitted.
- May be subject to a stated validity period.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to any rights you have already acquired and applicable law.
10. Intellectual Property
All content on the Website, including text, photographs, logos, branding, graphics, menus and design elements, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may access and use Website content for personal, non-commercial purposes in connection with browsing and purchasing from us.
You must not reproduce, distribute, modify, publish or commercially exploit any Website content without our prior written consent, except where permitted by law.
The Adam Byatt name, restaurant names, logos and related branding may not be used in a manner that suggests an affiliation, endorsement or commercial relationship without our permission.
11. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If you are a consumer, we remain responsible for supplying goods and services in accordance with applicable consumer protection legislation. This includes your statutory rights in respect of goods that are not of satisfactory quality, fit for purpose or as described, where applicable.
Subject to the foregoing, we will not be liable for losses that are not reasonably foreseeable at the time the relevant contract was formed, or for losses arising from your misuse of the Website or breach of these Terms.
We are not responsible for delays or failures caused by events beyond our reasonable control, provided that this does not affect any rights or remedies you have under applicable law.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, services or legal obligations.
The current version will be published on the Website with its latest revision date. Any changes will apply from the date of publication, except where applicable law requires otherwise.
Changes will not retrospectively affect an existing order where doing so would be contrary to law or the terms of your contract.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom or another country, you may also benefit from mandatory consumer protection rights under the laws of your place of residence. Nothing in these Terms deprives you of protections that cannot lawfully be excluded.
Any dispute will be subject to the jurisdiction of the courts determined in accordance with applicable law.
14. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.
These Terms, together with the applicable product descriptions, checkout information, booking conditions and Privacy Policy, form part of the contractual framework governing your use of the Website and your purchases from us.
Where a specific product or service has additional terms, those terms will apply to that product or service to the extent that they are consistent with applicable law.
Adam Byatt Restaurants
Thank you for choosing to shop with us. We look forward to welcoming you to our restaurants and sharing our approach to thoughtful, quality hospitality.